2000 Comfort Pocket Memory - The ComfortCloud Pro Mattress Series

We offer a variety of upholstery materials to cater to different preferences and styles. Our range includes Plush Velvet, Naples fabric, Turkish Velvet, and Crushed Velvet. Among these options, Plush Velvet stands out as the most popular choice, accounting for approximately 95% of our sales. Its luxurious texture, durability, and versatility make it a favored option for many customers seeking both comfort and elegance in their furniture upholstery.

1. Regularly vacuum with a soft brush attachment.
2. Blot spills immediately with a dry cloth, then gently dab with mild detergent diluted in water.
3. Consider steam cleaning for overall maintenance or larger stains.
4. Avoid harsh chemicals and abrasive cleaners.
5. Professional cleaning may be needed for stubborn stains.
6. Brush gently to fluff up fibers after cleaning.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item.

Our beds are meticulously crafted to embody the pinnacle of quality and durability. Utilizing premium materials and expert craftsmanship, each bed is engineered to deliver unparalleled longevity, ensuring years of comfort and satisfaction.

Single Bed (3ft)

• Average weight limit: 18-21 stone (approximately 114-133 kilograms)

Small Double Bed (4ft)

• Average weight limit: 28-31 stone (approximately 178-197 kilograms)

Double Bed (4ft 6in)

• Average weight limit: 31-35 stone (approximately 197-222 kilograms)

King Size Bed (5ft)

• Average weight limit: 38-45 stone (approximately 241-286 kilograms)

Super King Size Bed (6ft)

• Average weight limit: 45-56 stone (approximately 286-356 kilograms)

Yes, we are pleased to offer comprehensive assembly services for our valued customers. Our skilled technicians are adept at assembling our beds with precision and care, ensuring optimal functionality and satisfaction. Sit back and relax as our professional team handles the assembly process, allowing you to enjoy your new bed hassle-free.

We are proud to stand behind the quality and craftsmanship of our upholstered beds with a comprehensive warranty. Each upholstered bed is backed by a one-year warranty, reflecting our commitment to ensuring your complete satisfaction and confidence in our products.

Absolutely, we offer customisable bed height options to accommodate your needs:

1. Height 60 inches (165cm) from floor to top of headboard
2. Height 65 inches (165cm) from floor to top of headboard
3. Height 70 inches (178cm) from floor to top of headboard
4. Height 75 inches (191cm) from floor to top of headboard
5. Height 80 inches (203cm) made in two parts

Please always remember to consider if there is enough room to carry the long headboard in one piece. If space is limited, we advise splitting the headboard into two pieces for ease of transportation and installation

To initiate the cancellation of your order, simply contact our customer service team by calling 01244 94 1205 or by completing our convenient cancellation form. Upon receipt of your request, we will promptly process a refund to your original payment method.

Please note that if your cancellation request is received after 12:00 PM on the day prior to the agreed delivery date, your merchandise may have already been dispatched with the courier. In such cases, a return fee will be deducted from your refund. However, if you opt to return the goods yourself, no return fee will be applied.

1. Complete our return form within 14 days of receiving your item.
2. Ensure the item remains unused and in its original packaging.
3. Please refrain from using the item for sleeping purposes.
4. Upon approval of your return request, you have the choice to use your preferred courier for return shipment or opt for our partnered courier service (cost determined by the weight and size of the item). Our customer service team will gladly provide you with the return cost via our partnered courier after approval.

If you notice any damages or faults with your item(s) upon delivery, please report them within 14 days by contacting us at 01244 94 1205. We will swiftly address the issue and ensure it is resolved to your satisfaction.

In the rare event that your delivery is missing items, please notify us within 14 days of receiving your goods. Our customer care team will promptly assist you in resolving the matter to your satisfaction.

Once we have received and inspected your returned items at our distribution depot, we will process your refund back to the original payment method, minus any applicable collection charges. Please allow 3-5 working days from the receipt of the items for the refund to reflect in your account.

Yes, our gas lift mechanism is designed with reliability and durability in mind. Crafted with precision engineering and high-quality materials, the gas lift mechanism in our beds is built to provide smooth and dependable operation over an extended period.

No, our gas lift mechanism is designed to operate smoothly and quietly. The mechanism is engineered with precision and incorporates features to minimise noise during both opening and closing.

Yes, in the rare event of a malfunction or breakage, the gas lift mechanism in our beds can be replaced. We stand behind the quality of our products, and our customer support team is available to assist you in addressing any issues. Please contact our customer service for guidance on the replacement process, and we will work to ensure that your bed continues to provide reliable and functional performance